BigPoint - Paid for a special package, got one worth less
I play Drakensang Online.
On January 30th (2014) I logged in to find that storage lockers were on sale. Having purchased "all the lockers" for my other two characters, I purchased it for my third ($27.99 USD).
On login, I got the 'package' delivered.
I got a message saying that I had already purchased this package (not true for this character) and was credited with 20K game currency.
If I had chosen to purchase game currency, that $27.99 USD should (according to their own store) have given me 24K game currency.
I filled out a support ticket, got no response. Two days later, submitted another one, and have been given a robo-message saying I received what I paid for.
I have now filled out a third ticket. As per the others, screenshots are attached but this time I had to write a note and take a screenshot of it to send it, as the reporting form has no space for descriptive input and can only have 3 attachments, limited to a few image file types.
If it goes no where (or worse), I'll call the San Francisco office @ 1 415-821-8100 and raise the roof.
More Review Details
- Monetary loss:
- Product or service
- Drakensang Online
- Review category
Author wants to be contacted by the company. Learn more ›
You May Also Like
- "Friday night 9/16/16, about 1130, I got a pop-up window announcing that I was the "VIP Grand Prize Winner" in the amount of $10,000.00. 12 Hours later I received..."
- "so who can answer me how do i do and how do i claim this all item even money , tv , gift card , ..."
- "Purchased a iTunes digital code from this online "business," and they kept sending me redeemed codes. I stated several times that I also tried the code on the Ultraviolet site..."
- "All of our high-end appliances in the entire home come from Trail. When one of them failed (still under manufacturer's warranty), we called Trail for repair. They sent a technician (Sergiy..."
- "AVOID THIS COMPANY AT ALL COSTS, YOU WILL BE SORRY !!! This company is just a front for other companies. You order your product from their pretty website thinking they..."
- "I was 15 years old when I took my PSI Basic Seminar. After being in counselling for 7 months, I thought life was great and I didn't need anything else...."
- "Justin Holt from Austin commercial will be tried in court for numerous accounts of fraud: conspiracy to terrorism, fraud, misrepresentation, conspiracy to perjury, false advertising, breach of contract, violation of..."
- "I am posting this review for my Son who has had a Very Negative experience with Ziebart Poe Ave. (Vandalia, Ohio) & Ziebart Troy, Ohio. Avoid Ziebart &..."
- "I HAVE USED FROM YOU FLOWERS 3 TIMES. THE 1ST TIME I SENT 3 PLANTS TO TN. I SPLIT THE DIFFERENCE ON BEING SATISFIED SINCE 1 OF THE..."