BigPoint
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
BigPoint Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BigPoint has 1.5 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice game, Used to like the game, Community.
Cons: Bad support, No support at all, Not clear agreements.Recent recommendations regarding this business are as follows: "lütfen oyuna başlamayın", "Need to be able to change cards information on the game I play", "Check first contents before paying.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
BigPoint has 1.5 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Nice game, Used to like the game, Community.
Cons: Bad support, No support at all, Not clear agreements.Recent recommendations regarding this business are as follows: "lütfen oyuna başlamayın", "Need to be able to change cards information on the game I play", "Check first contents before paying.".
Most users want BigPoint to offer a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Top BigPoint Reviews
"Im tired of cheaters"
I play darkorbit and there are a lot of cheaters I'm tired support doesn't do anything about them it really isn't fare for those like us that do not cheat and...
"Dark Orbit - A 10 year player account suddenly perma-banned"
I have played the game for much of my youth. A 10 year stretch. I attempted to log into my account a while back to see what was new and was notified that my...
Thessaloniki, Thessaloniki
Trouble with darkorbit support team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Rezalet hizmet
Preferred solution: Full refund
User's recommendation: lütfen oyuna başlamayın
Stockton, California
Im tired of cheaters
Preferred solution: Let the company propose a solution
Fortaleza, Ceara
I can't use the support because it's giving an error when sending the message.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Thye stole 100 from me
- Nice game
- Community
- Used to like the game
- Bad support
- Not clear agreements
- Poor support policies
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Need yo get off the blacklist on my gane so i can buy something form yout company
- Used to like the game
- Nice game
- Bad support
- No support at all
Preferred solution: Need to get off the blacklist
User's recommendation: Need to be able to change cards information on the game I play
Play thier games
Preferred solution: Deliver product or service ordered
Baguio City, Cordillera
Unsatisfied wt their service
User's recommendation: Check first contents before paying.
Dark Orbit - A 10 year player account suddenly perma-banned
- Used to like the game
- Account suddenly and falsely perma-banned
Preferred solution: Full refund
Salé, Rabat-Salé-Kénitra
VERY BAD
Voluntari, Ilfov
Appalling customer support for Farmerama RO
The team handling support for RO is a bunch of insulting hillbillies which should be fired immediately, along with whoever hired them.
Those animals with the IQ of a rock insult almost everyone without any reason, even for asking questions, let alone complaining about actual issues.
The most notable case was when made a complaint about a bug in the game which affected my event at that time. This was in a week when their server was barely working, so bugs were obviously there.
After being repeatedly insulted by the main support animal, named Dan, I've asked him to point me to his superior for a complaint.
He then banned me for 24h, justifying that I was the one being rude.
As a consequence, the event for which I barely slept an entire week was destroyed.
Needless to say, wasting time with BigPoint's *** and bugged game was my personal option. But even a single second of my life is worth more than that useless hillbilly's entire life.
Preferred solution: Let the company propose a solution
Hacked
Hamburg, Hamburg
Doesnt care about customer privacy. Unprofessional. ***.
I wanted to switch my accounts e-mail. I had no access to existing email (it was hacked), so I contacted support to change it.
They asked me to "scan my ID card and send it to them". I have bought premium subscription, and they can very well check my ID information from the bank records, but they kept insisting that I scan my ID card. The information on personal ID's can be used for various scams on the internet, and if you scan your card and send it to someone willingly, you will have destroyed all your defense in the court of law should your info gets compromised. Above all else, such information is personal and it is very rude to ask for such a thing, not even banks do such *** things.
Needless to say, I didnt scan my ID and they didnt change my e-mail. My account has an email that is in the hands of another person now.
- Poor support policies
Preferred solution: Let the company propose a solution
Berlin, Berlin
Worthless Darkorbit/ So long and Goodbye
- Used to like the game
- Are having problems with making money due to the corruption
Preferred solution: stop the corruption
Bigpoint Battlestar Galactica Online Video Game Review
West Salem, Ohio
Skyrama
Skyrama has been a fun game until now. The new event is the worst one ever.
Game players have invested in the game. If you make too many complaints they send intimidating and their tone is threatening. The game has not been working right for over a week.They keep telling us that they have fixed this or that bug. But no improvement.
Game points over 4200 of them have been stolen.We are tired of hearing about bug fixes and excuses and how hard they are working when actions speak louder than words. If that were true this game would be fun again. But I really am upset by comments from nighthawk and Phil Dumpfy.
If something is not done soon you will loose all customers and once they leave they probably will not return. Nor are they likely tospend money investing in any other Bigpoint game
- Lack of respect for customer
- No support at all
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